Refund and Return Policy

1.                  RETURNS POLICY

 

1.1.           If you received item as defective/damaged or delivered at the time of error/loss, please contact us within 03 working days after receiving such damaged, defective or delayed products. Your item may be eligible for a discount or any other option available depending on the item class and conditions.

 

1.2.            For clarification, few items are not qualified for return if the item is tagged as "No return for this product".

 

1.3.            For gadget related items, the customer will be entitled to the brand guarantee or warranty (if any, issued by relevant authority of that product).

 

1.4.            Please note that, you should keep and be able to provide proper documentations and proof at the time of your return/refund claim (i.e. unboxing video, receiving invoice, etc.).

 

1.5.            Change of mind is not acceptable.

 

1.6.            Refund/ replacement for products are subject to inspection and checking by ApnarBazar.Com team.

 

1.7.            Damages due to neglect, improper usage or fault by customer will not be covered under our Returns Policy.

 

1.8.            All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

 

1.9.            Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.

 

1.10.        Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

 

1.11.        If the item came with the free promotional items (including but not limited to gifts/ points/wallet money) the free item must also be returned/refunded.

 

2.                  REFUND POLICY

 

2.1.            The refund will be processed after we have completed evaluating your return.

 

2.2.            Customer need to report through a refund and should mention his/her desired refund type (i.e. mobile banking/bank) along with details (mobile banking personal number, bank account details). Balance will try to initiate refund within customer’s payment method (card/mobile banking or bank deposit). Provided that, ApnarBazar.Com retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer. ApnarBazar.Com will not give any compensation for late delivery. ApnarBazar.Com will give refund only the amount which customer has paid and will not pay the credit point amount or discount price including the product.

 

2.3.            The refund process may take up to 30 business days or more, depending on the payment service gateway provider's terms. ApnarBazar.Com retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.

 

2.4.            The customer will not be eligible for any extra credit point /bonus against his principal amount in case of refunds. ApnarBazar.Com is not bound to pay any kind of service charge or cost for the refunded amount.

 

2.5.            Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

 

2.6.            If you have selected Cash on Delivery (COD), there is no amount to refund because you haven't paid for your order.

 

2.7.            If online payment is made once more due to technical error, payment refund will be made.